Terms & Conditions

1. Our Services

Scrub Mate provides access to cleaning and related household services. Service availability may vary depending on your location, selected service, available professionals and booking time.

2. Service Bookings

Users are responsible for providing accurate information while creating a booking.

• Select the correct service required.
• Provide an accurate service address.
• Provide a valid mobile number and contact details.
• Provide relevant instructions when required.

3. Service Prices

Prices displayed on Scrub Mate may depend on the selected service, quantity, service requirements, location or other applicable factors. The applicable price will be shown during the booking process.

4. Payments

Users must pay the applicable amount for confirmed services using the payment options made available through Scrub Mate. Online payments may be processed through third-party payment providers.

5. Images & Service Information

Certain services may allow users to upload up to 3 images to help explain the cleaning requirement. Users should upload only images that are relevant to the requested service.

6. Service Location

Users must provide a correct and accessible service location. Service availability may depend on whether the selected address is within an area currently supported by Scrub Mate.

7. Cancellations & Rescheduling

Cancellation or rescheduling options may depend on the status of the booking and the applicable service. Any applicable cancellation terms or charges may be shown during the booking process.

8. User Responsibilities

Users are expected to provide a safe and reasonable environment for the service professional and should not misuse Scrub Mate services.

• Do not provide false booking information.
• Do not misuse the platform or service professionals.
• Do not upload unlawful or unrelated content.
• Follow reasonable safety requirements during service.

9. Service Professionals

Service professionals may require reasonable access to the service location and relevant areas necessary to complete the booked cleaning service.

10. Service Availability

We may modify, temporarily pause or discontinue particular services or service areas based on operational requirements, availability or other circumstances.

11. Website & Application Use

Users must not attempt to interfere with the normal operation, security or functionality of the Scrub Mate website or application.

12. Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to our services, operations or applicable requirements. Updated terms may be published on this page.

13. Contact Us

If you have questions regarding these Terms & Conditions or Scrub Mate services, please contact our support team at support@cezonalsolutions.com .