Privacy Policy

1. Information We Collect

We may collect information that you provide when using Scrub Mate, creating a service booking or communicating with our support team.

• Name and contact information.
• Mobile number and email address.
• Service and booking information.
• Address and service location details.
• Information provided while communicating with customer support.

2. How We Use Your Information

Information collected through Scrub Mate may be used to operate, provide and improve our services.

• To process and manage service bookings.
• To provide cleaning services at your selected location.
• To send booking and service-related updates.
• To provide customer support.
• To improve our website, application and services.

3. Location Information

Scrub Mate may request location information when required to identify your service location, check service availability and help service professionals reach the address selected by you.

4. Images & Photos

Certain Scrub Mate services may allow users to upload images related to their cleaning request. Depending on the service, users may upload up to 3 images to help us understand the service requirement.

• Images should only relate to the requested service.
• Uploaded images may be used to understand the cleaning requirement.
• Images may be made available to the assigned service professional when required to complete the booking.

5. Payment Information

Payments may be processed through secure third-party payment providers. Scrub Mate does not intentionally store sensitive payment credentials such as your UPI PIN, card PIN or banking password.

6. How We Protect Your Information

We use reasonable technical and operational measures designed to protect personal information against unauthorized access, misuse, alteration or disclosure.

7. Sharing of Information

Information may be shared with service professionals and service providers when reasonably necessary to complete bookings, process payments, provide customer support or operate Scrub Mate services.

8. Cookies & Technology

Our website or application may use cookies, local storage or similar technologies to maintain functionality, remember preferences and improve the user experience.

9. Your Choices

You may contact Scrub Mate if you have questions about your personal information or would like to request correction or deletion of eligible information, subject to applicable legal and operational requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable requirements. Updated versions may be published on this page.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or how Scrub Mate handles your information, please contact our support team at support@cezonalsolutions.com .